Shipping policy
Delivery
What is the last posting date before Christmas 2025?
Please place your order by Wednesday 17th December 2025 so your poster will arrive before Christmas day! During busy periods such as Christmas, delivery networks may experience delays.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Delivery times are estimates only and are not guaranteed. Delays caused by the courier, weather conditions, peak periods, or other factors outside our control do not constitute grounds for cancellation or refund.
The shipping time depends on your location, but can be estimated as follows:
- UK: 3–4 business days
- Europe: 6–8 business days
- International: 10–20 business days
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at tidelinesio@gmail.com with your order number.
If you did find a mistake in your delivery address and the order has not been fulfilled yet, we can ammend your delivery address.
Who is responsible for my delivery?
Responsibility for the order passes to the customer once the parcel has been handed to the courier. We are not liable for delays, loss, or damage that occurs after dispatch.
Failed or Missed Deliveries
Please ensure delivery address details are accurate and complete at the time of ordering. We are not responsible for parcels delayed, returned, or lost due to incorrect address information or failure to accept delivery.
Lost or Missing Parcels
If a parcel is delayed or marked as lost by the courier, we will provide reasonable assistance in raising an enquiry with the courier. However, we do not offer replacements or refunds for parcels lost in transit once they have been dispatched.
Delivered but Not Received
If a parcel is marked as delivered by the courier, it is considered fulfilled. Customers are responsible for checking safe places, neighbours, or household members before reporting non-receipt.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at tidelinesio@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at tidelinesio@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!